Tickets

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Frequently Asked Questions

Do you need help making the reservation online?

Contact the Barcelona Tickets support center: +34 932 853 832, WhatsApp: +34 689 508 410, or email info@barcelonaturisme.com; we will be happy to answer any questions you may have. Hours: Monday to Sunday, 8:00 AM to 8:00 PM. On December 26 and January 6: 8:00 AM to 2:00 PM. Closed: December 25 and January 1.

Are you having trouble making the reservation?

Contact the Barcelona Tickets support center at +34 932 853 832 or via email at info@barcelonaturisme.com; we will be happy to answer any questions you may have. Hours: Monday to Sunday, 8:00 AM to 8:00 PM. On December 26 and January 6: 8:00 AM to 2:00 PM. Closed: December 25 and January 1.

I get an error when trying to pay with my credit card. What can I do?

The Barcelona Tickets booking process is fully automated, and all credit card transactions are 100% secure.

If you encounter a persistent error with your credit card, please check that it has not expired.

Ensure that you have not exceeded your credit card's monthly limit.

We recommend using a different credit card to complete your booking. If you need assistance, please contact us at +34 932 853 832 or via email at info@barcelonaturisme.com.

Can I make the reservation by phone?

Para reservar por teléfono llama a nuestro centro de asistencia: +34 932 853 832.

Can I make the reservation once I have arrived in Barcelona?

We recommend booking in advance, as some of the activities and products available on Barcelona Tickets are in high demand and may sell out.
However, if you prefer to wait and book once you arrive in Barcelona, ​​you can visit one of the tourist information points located throughout the city.

Can I book more than one activity in Barcelona and the surrounding area?

You can book all available activities and products.

I don't have a credit card; how can I make a reservation?

You can also make the payment using a PayPal or Amazon Pay account, or by calling our support center at +34 932 853 832 (WhatsApp: +34 689 508 410), where the various payment options will be explained to you.

Will my credit card number be safe?

Barcelona Tickets uses Secure Sockets Layer (SSL) technology compatible with Microsoft Internet Explorer and other major browsers.

SSL encrypts your personal information—such as your password, address, and phone number—and ensures that your credit card number is accessible only to you and the credit card company.

This encryption makes paying online just as secure as making a purchase over the phone.

Do you need to modify or cancel your reservation?

Contact the VisitBarcelona Tickets support center at +34 932 853 832 or via email at info@barcelonaturisme.com; we will be happy to answer any questions you may have.

Do you have any questions about the booking you made?

Contact the Barcelona Tickets support center at +34 932 853 832 or via email at info@barcelonaturisme.com; we will be happy to answer any questions you may have. Hours: Monday to Sunday, 8:00 a.m. to 8:00 p.m.

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